Last updated: March 28, 2026

Who We Are

Flux IT Solutions LLC ("Flux," "we," "us") is a technology studio based in Florida. This policy covers how we collect, use, and protect your information when you interact with our services, website, or phone systems.

Information We Collect

We may collect the following when you contact us:

• Name, email address, and phone number
• Information you provide via forms, calls, or text messages
• Device and browser information when visiting our website
• Call metadata (time, duration, caller ID) when you call our business number

How We Use Your Information

• To respond to your inquiries and provide services
• To send transactional messages related to your request
• To improve our services and website

We do not sell your personal information to third parties.

SMS & Text Messaging Terms

Flux IT Solutions ("Flux IT") sends text messages to customers who initiate contact with our business. By interacting with us through any of the methods below, you consent to receive SMS messages from Flux IT Solutions at the phone number you provide.

How You Opt In (Consent Methods)

• Phone call: When you call our business number and your call is missed, you will receive an automated text-back identifying Flux IT Solutions and asking how we can help. By continuing the SMS conversation, you consent to receive follow-up messages related to your service inquiry.
• Website contact form: When you submit the contact form at fluxitsolutions.net, you consent to receive SMS messages related to your inquiry at the phone number you provide.
• Text-in: When you send a text message to our business number, you consent to receive SMS replies and follow-up messages related to your inquiry.

Types of Messages You May Receive

• An automated text acknowledging your missed call
• Follow-up messages related to your service inquiry (up to 3 messages over 10 days)
• Appointment reminders and scheduling confirmations
• Estimate and proposal follow-ups
• Review requests after service completion (up to 2 messages)
• Payment links and invoice notifications
• Replies to messages you send us

Message Frequency

Message frequency varies based on your interaction with Flux IT Solutions. You may receive up to 10 messages per service interaction. Recurring messages are sent only in relation to an active service inquiry or completed job.

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.

Opt-Out

You can opt out of text messages at any time by replying STOP to any message from Flux IT Solutions. You will receive a one-time confirmation message, and no further messages will be sent. Opting out applies to all SMS message types listed above.

For help or questions about our messaging, reply HELP to any message, or contact us at the information below.

You may also opt out by emailing matt@fluxitsolutions.net or calling +1 (866) 566-3508.

Data Retention

We retain contact information and communication records for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us.

Security

We use industry-standard security measures including encryption and access controls to protect your information. Our infrastructure is hosted on Amazon Web Services (AWS).

Contact

Flux IT Solutions LLC
Email: matt@fluxitsolutions.net
Phone: +1 (866) 566-3508